Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.

Wales Garage Offers Auto Repair Services You Can Count On!

ACDelco
ASE (Automotive Service Excellence)
Car Care Aware

TESTIMONIALS

"Ben was a pleasure to work with. He went above and beyond to help me with inspecting a vehicle I was interested in purchasing while I was across the country. I highly recommend him. Extremely knowledgeable."


-Christine H.

"This place never ceases to amaze me. The depth of their knowledge about all cars combined with professional, efficient and reasonably priced service is a home run. Thanks Wales!"


-Tom H.

"Great shop!! Ben and his guys are definitely good at what they do!! Honest, trustworthy, forthcoming and won't try and charge you for anything you don't unnecessarily need. They also don't push you to buy from them... For example Ben said to me "I don't care if you get it done here... but please just get it done for your own safety." To sum it up great shop, great guys, great work. But that's just my opinion. "


-Jeff L.

"Ben and his team are great mechanics- honest and reliable."


-Matthew G.

"Very good shop. It's been around since before I was born. It's a little pricey but they do quality work and it's like their sign says. "For people who want to keep their cars.""


-Steven P.

"Wonderful mechanics! The level of their knowledge about all cars coupled with professionalism is what make me bring my car here for repairs. I wont go anywhere else!"


-Ryan C.

"Glad to have found my new go-to place to service my car. Very honest and straight forward with the costs!"


-Frank B.

"If I could, I would give 6 stars!!. It was a very pleasant experience. "They know their business"!!t. this is the first time I left an auto repair shop confident of the work performed. I highly recommend them."


-Gilles S.

"Absolutely the best family run mechanic shop in the area....their motto is "for people who plan to keep their cars" being going from father Stuart & now son Ben..total integrity! they will never cheat you..just good honest service..highly recommended!"


-Jacqui R.

"Been taking my Subaru STI here for years. Great Subaru shop although they work on all types of makes and models. Awesome crew of techs and always willing to help with any issue and may I add honest and fair quotes based on fully verified diagnosis, since I'm not the mechanic I trust their diagnosis to be spot on and it always is."


-Julius C.